Frequently Asked Questions

1. What is your address?

   Lot 02.03, Mezzanine Floor, Central Market Annexe, Jalan Hang Kasturi, 50050 Kuala Lumpur.

2. What are your opening hours?

   We are open from 9:00 a.m. - 6:00 p.m. (or 7:00 p.m.)

3. Which days are your office closed?

   We are open daily except for Chinese New Year holidays.

4. How to get to your office?

   Take the LRT Train service to Pasar Seni LRT station. Walk towards Central Market. When you reach the entrance of Central Market (it opens at 10:00 a.m.), walk in and right to the end, and as you step out you will see ‘Station Kopitiam’ kiosk on your left and artists painting portraits on your right. Just walk up the staircase on your left and you will see 'For Fork's Sake Restaurant and Bar'. We are just at the opposite of the restaurant and bar. (Just walk ahead). If you need visual direction, please watch this video:https://www.youtube.com/watch?v=VDVWRtidQVI

5. Can I get a Kuala Lumpur map at your office?

   Sure, we give away free Kuala Lumpur map to tourists who need it.

6. Where should I go to visit in Kuala Lumpur?

   You should visit KLCC, Aquaria KLCC, Bukit Bintang, Independence Square, Central Market, River of Life, KL Tower, KL Bird Park, National Monument, National Palace, National Museum, Royal Museum, National Mosque, Jamek Sultan Abdul Samad Mosque, Textile Museum, etc.

7. How do I get to the airport?

   You may get to the airport by taking the LRT train or monorail to KL Sentral, and take another train called ERL to KLIA. Bus service to the airport is also available at KL Sentral.

8. What are the special products of Malaysia and where can I buy it?

   You may buy beautiful Malaysia batik (Hand drawn or block printed) at Central Market, Jadi Batek Gallery, shops at Jalan Tunku Abdul Rahman, Kamdar or at Wisma Yakin. Another recommendable product will be the Pewter wares and souvenirs, available at Royal Selangor Visitor Centre.

9. What is the National dish of Malaysia?

   Do try our Nasi Lemak (National dish) and wash it down with a nice hot glass of 'Teh' Tarik (Pulled tea) the National drink of Malaysia.

10. What other foods should we try?

    You should also try 'Durian', the King of Fruits, Mangosteen, the 'Queen of Fruits', Snake Skin fruit, Duku fruit, Rambutan fruit and street food like 'Pisang Goreng' (banana fritters), Rending Chicken/Beef, 'Char Kuey Teow' (fried flat noodles), Chicken Rice, 'Putu Mayam', 'ABC' (shaved ice dessert), Cendol, Dodol, Assam Laksa (almost similar to Penang assam laksa which ranked no.7 on the World's 50 Best Foods by CNN) to name a few.

11. How do I buy bus tickets to other touristic destinations in Malaysia?

    You may buy them online at easybook.com or over the counter at Terminal Bersepadu Selatan (TBS).

12. When is the best time to visit Kuala Lumpur, Malaysia?

    The best time will be from May to July.

13. When is the wettest time in Malaysia?

    When it is the North-East Monsoon season, from November - March, the east coast of Peninsular Malaysia will be wettest. When it is the South-West Monsoon season, from May - September, the west coast of Peninsular Malaysia will be affected.

14. When will the island resorts in the east coast of Peninsular Malaysia be closed due to the monsoon season?

    The resorts will be closed from end of October to early March. This is because the sea is very choppy and dangerous.

15. When will it be the best time to visit the islands on the east coast of Peninsular Malaysia?

    The best time to visit will be from March to October.

16. What important safety tips should I know?
    • Do not wear yellow gold (necklace, earrings, bracelets, rings, or whatever)
    • Do not carry flashy handbags or lay them on the chair away from you in a restaurant. The best is not to carry a handbag. Keep your important items in a safe in your hotel room.
    • If you need to carry a bag, sling it over your shoulder and keep the front of the bag within view.
    • Do not lay your handphones on the table in a crowded place.
    • Be cautious whenever a motorcycle comes too close to you.
    • Do watch out for motorcycles, they are everywhere, left or right side of the road, on the pavement, one-way street, etc.
    • Bring a small personal alarm and do not walk alone in lonely alleys.
    • Do not take for granted that vehicles will stop for you at zebra crossing.
17. What do we need to bring for registration on that day?

    We require participants to our tours to bring their passports or photocopies of their passports for registration because the information that we compile is required by the Ministry of Tourism, Arts and Culture and the Immigration Department, for the renewal of travel agency license and for tax redemption. Please note that the management reserves the final decision not to accept participants without complete registration details.

18. What do we need to prepare before joining the tours?

    Always have your travel insurance renewed, especially for hospitalisation, and if you do not have any, please take up one before you go for any holiday trips. For walking tours - Please use a good pair of walking shoes, sunscreen lotion, sunglasses (optional) and bring your bottle of water, keep drinking plain water to keep hydrated in hot Malaysia weather.